Claims

When The Unexpected Happens

What to Do In Case of A Motor Car Insurance Claim

  1. Do not panic.
  2. Check if anyone is injured and is requiring medical attention..
  3. If there is personal injury, remember to call up 117 for emergency medical and/or police assistance. Do not remove the vehicle unless extremely necessary to rescue or extricate injured parties.
  4. If you have camera or a cellular phone with camera, take pictures showing the position of the vehicles, the damages sustained and the plate numbers.
  5. Move vehicles to the roadsides if no one is injured so as not to obstruct traffic flow. You can recreate the vehicle’s position in the accident later with a sketch to be signed by both drivers.
  6. Exchange information and particulars with the other parties involved:
    1. Vehicle registration certificate
    2. Driver's license
    3. Year model/type/color of vehicle
    4. Contact number of the other party
    5. Insurance Company of the other party
    6. Extent of damage of the adverse party
  7. Do not admit liability or argue who is at fault
  8. Never leave your damaged vehicle unattended.
  9. Call our office immediately for a possible roadside assistance thru our Trunkline Numbers, 822-4000 and 822-5000, Mobile Numbers, 0917-821-8254 (Globe) and 0998-962-0815 (Smart), or any of our accredited repair shops nearest you. Never forget to get a checklist of your vehicle from the repair shop where you would bring your car.

Documentary Requirements in Filing a Motor Car Insurance Claim

For Own Damage Claim

  1. Photocopy of the Insurance Policy and Official Receipt;
  2. Photocopy of Driver’s License and Official Receipt of the person driving the vehicle at the time of the accident;.
  3. Photocopy of Registration Certificate and Official Receipt of the insured vehicle;
  4. Police Report or Affidavit of the accident;
  5. Pictures showing the damage portions and the plate number;
  6. Stencils of motor and chassis numbers. We offer pick-up deliver of your damaged vehicle thru our accredited repair shops.

For Theft Claim

  1. Original Registration Certificate and O. R. of the scheduled vehicle;
  2. Original key and duplicate keys, if any;.
  3. Police Report;
  4. Alarm Sheet;
  5. Complaint Sheet;
  6. Certification from TMG Camp Crame that the scheduled vehicle is not yet recovered;
  7. Statement of driver taken at the police station;
  8. Photocopy of Driver’s License and Official Receipt of the person driving the vehicle at the time of the accident;
  9. If the scheduled vehicle is mortgage, Statement of balance due to the mortgagee; or cancellation or release of chattel mortgage; or formal authorization from the mortgagee to release claim proceeds to the Insured.

MOTOR CAR CLAIM REQUIREMENTS

CLAIMS INSTRUCTIONS
Assured's Documents:
  1. Do not panic.
  2. Check if anyone is injured and is requiring medical attention.
  3. If there is personal injury, remember to call up 117 for emergency medical and/or police assistance. Do not remove the vehicle unless extremely necessary to rescue or extricate injured parties.
  4. If you have camera or a cellular phone with camera, take pictures showing the position of the vehicles, the damages sustained and the plate numbers.
  5. Move vehicles to the roadsides if no one is injured so as not to obstruct traffic flow. You can recreate the vehicle's position in the accident later with a sketch to be signed by both drivers.
  6. Exchange information and particulars with the other parties involved:
    1. Vehicle registration certificate
    2. Driver's license
    3. Year model/type/color of vehicle
    4. Contact number of the other party
    5. Insurance Company of the other party
    6. Extent of damage of the adverse party
  7. Do not admit liability or argue who is at fault.
  8. Never leave your damaged vehicle unattended.
  9. Call our office immediately for possible roadside assistance thru our trunkline numbers, 822-4000 and 822-5000, mobile numbers, 0917-821-8254 (Globe) and 0998-962-0815 (Smart), or any of our accredited repair shops nearest you. Never forget to get a checklist of your vehicle from the repair shop where you would bring your car.
A. OWN DAMAGE CLAIM  (refers to accidental damage to the insured vehicle)
Assured's Documents:
  1. Photocopy of Insurance Policy with Official Receipt of premium payment;
  2. Photocopy of Endorsement &/or Deed of Absolute Sale (If there if any changes);
  3. Original or Authenticated Certified true copy of Police Report or Duly Notarized Driver's Affidavit of Accident executed by the assured driver;
  4. Photocopy of the Certificate of Registration and Official Receipt of the insured unit;
  5. Photocopy of the Driver's License ID and Official Receipt of whoever was driving when the accident occurred;
  6. Pictures of the damage sustained by the insured unit (whole car with the license plate, and damaged portion up close);
  7. Two (2) Shops Repair Estimate;and
  8. Stencil of Engine & Chassis number

B. TPPD CLAIM (filed when the insured unit causes damage to a third party property).

Documentary requirements may vary with respect to the kind or nature of the property damaged, but will also include all documents required from an assured for an OWN DAMAGE CLAIM, as listed above.


C. TOTAL LOSS CLAIM (refers to accidental damage to the insured vehicle)
Assured's Documents:
  1. Photocopy of Insurance Policy with Official Receipt of premium payment;
  2. Photocopy of Endorsement &/or Deed of Absolute Sale (If there if any changes);
  3. Original or Authenticated Certified true copy of Police Report or Duly Notarized Driver's Affidavit of Accident executed by the assured driver;
  4. Photocopy of the Certificate of Registration and Official Receipt of the insured unit;
  5. Photocopy of the Driver's License ID and Official Receipt of whoever was driving when the accident occurred;
  6. Pictures of the damage sustained by the insured unit (whole car with the license plate, and damaged portion up close);
  7. Repair Estimates at least three shops;
  8. Bank Certification (if mortgage);
  9. Updated Bank Loan Status (if mortgage);and
  10. Other Additional documents that will be requested by the Company, as may be deemed necessary.

D. CARNAP CLAIM (refers to claim for a stolen insured vehicle)
Assured's Documents:
  1. Photocopy of Insurance Policy with Official Receipt of premium payment;
  2. Photocopy of Endorsement &/or Deed of Absolute Sale (If there if any changes);
  3. Original or Authenticated Certified true copy of Police Report or Duly Notarized Driver's Affidavit of Accident executed by the assured driver;
  4. Photocopy of the Certificate of Registration and Official Receipt of the insured unit;
  5. Photocopy of the Driver's License ID and Official Receipt of whoever was driving when the accident occurred;
  6. Pictures of the insured unit (whole car with the license plate);
  7. Original Copy of Alarm Sheet;
  8. Original copy of Complaint Sheet;
  9. Original Certificate of Non-Recovery;
  10. Original Key/s;
  11. Insured Unit's Car Manual;
  12. Bank Certification (if mortgage);
  13. Updated Bank Loan Status (if mortgage);
  14. Other Additional documents that will be requested by the Company, as may be deemed necessary.

E. COMPULSORY THIRD PARTY LIABILITY (CTPL) (refers to bodily injury or death resulting from an accident by an insured unit covered under the Mandatorily required CTPL coverage)
Assured's Documents:
  1. Insurance Policy with Official Receipt of premium payment;
  2. Photocopy of Endorsement &/or Deed of Absolute Sale (If there is any changes);
  3. Original or Authenticated Certified true copy of Police Report or Duly Notarized Driver's Affidavit of Accident executed by the assured driver;
  4. Photocopy of the Certificate of Registration and Official Receipt of the insured unit;
  5. Photocopy of the Driver's License ID and Official Receipt of whoever was driving when the accident occurred;and
  6. Stencil of Engine & Chassis number

For CTPL Bodily Injury Claim
  1. Original Medical Certificate of the Victim;
  2. Original Official Receipts of Medicines purchased outside the hospital attached prescriptions;
  3. Original Billing/Statement of Account with Official Receipt of the Hospital (if confined);
  4. Original/Certified true copy of Birth Certificate of the victim/s (if minor);
  5. Photocopy of the Certificate of Registration and Official Receipt of the insured unit (if with collision with other vehicle);and
  6. Photocopy of the Driver's License ID and Official Receipt of whoever was driving when the accident occurred (if with collision with other vehicle);

For CTPL Death Claim
  1. Original Funeral Receipt with contract;
  2. Original Certification from the Hospital in case the victim died at their institution;
  3. Original Death Certificate under NSO Paper;and
  4. Original Marriage Contract under NSO paper (if married)

F. EXCESS BODILY INJURY CLAIM  (refers to the voluntary coverage obtained by the assured for Bodily Injury Claims, which will only respond in excess of the CTPL coverage)
Note: Documentary requirements and claim procedures are the same with those for CTPL claims.
SUBMISSION OF DOCUMENTS (CLAIMS PROCESSING & PROCEDURE)
A. Receiving Personnel
  1. Assured/Claimant may submit their documents to the receiving personnel of the Claims Department. All documents will be stamped with the date of receipt of the documents duly counter-signed by the said receiving personnel. (walk-in claimant)
  2. A claim number will be assigned by the claims personnel (i.e. using the department's claims register logbook) upon encoding of all documents submitted by the assured/claimant.
  3. All submitted documents shall be passed on to the processing personnel for proper evaluation of the claim.

B. Processing Personnel

All submitted claim documents shall be given by the processing personnel to the claims examiner for evaluation. If the claim filed is found valid/payable, outright issuance of either a Letter of Authority (LOA) for the required repair shop or a Cash Settlement Offershall be provided by the processing personnel to the claimant.


COMPANY-ACCREDITED REPAIR SHOPS

Should the client bring the insured unit to any of the accredited shops of the Company (please coordinate with the Head Office's Claims Department for an updated list of the selected accredited repair shops of the Company), said shop will already take the responsibility of assisting the assured with respect to the collation and submission of the required documents in addition to the repair of the vehicle.




PERSONAL ACCIDENT CLAIM REQUIREMENT
CLAIMS INSTRUCTIONS
  1. Get a copy of IAC's Accident Insurance Claim Report form. (If you wish to get a copy online, please download the same by clicking on the following link: ______ [File Specs: PDF file, 88 kb])
  2. Completely fill-up the form ensuring that no field is left blank.
  3. Attach all required documents as enumerated on the different checklists provided below (i.e. based on the nature of the claim to be made).
  4. Submit/Forward the accomplished form, together with all required documents, to IAC's Head Office in Makati City or to any other IAC office nearest you. (You may also request for an IAC agent's assistance especially if you have secured your insurance policy thru one.)

Checklist of Documentary Requirements Per Type of Claim
A. PERSONAL ACCIDENT -DEATH CLAIM
  1. Police/Incident Report or Duly notarized Affidavit of Accident;
  2. Attending Physician's Medical Certificate;
  3. Victim's Birth Certificate under NSO paper;
  4. Victim's Death Certificate under NSO paper;
  5. Autopsy Report; (if needed)
  6. Marriage Contract, if in case claimant is a spouse of the Victim;
  7. Funeral/Burial Receipts;
  8. Pictures (if any);
  9. Photocopy of Personal Accident Insurance Policy

B. PERSONAL ACCIDENT MEDICAL REIMBURSEMENT CLAIM
  1. Police/ Incident Report or Duly notarized Affidavit of Accident;
  2. Attending Physician's Medical Certificate;
  3. Original Official Receipts of Medicines attached Doctor's Prescription;
  4. Hospital Statement of Account/Billing Statement with Official Receipts;
  5. Other Additional documents that will be requested by the Company, as may be deemed necessary.
  6. Pictures (if any)

SUBMISSION OF DOCUMENTS (CLAIMS PROCESSING & PROCEDURE
A. Receiving Personnel
  1. Claimant/s may submit their documents to the receiving personnel of the Claims Department. All documents will be stamped with the date of receipt of the documents duly counter-signed by the said receiving personnel.
  2. A claim number will be assigned by the claims personnel (i.e. using the department's claims register logbook) upon encoding of all documents submitted by the assured/claimant.
  3. All submitted documents shall be passed on to the processing personnel for proper evaluation of the claim.

B. Processing Personnel

All submitted claim documents shall be given to the claims examiner for evaluation. If the claim filed and found payable, outright issuance of either a Letter of Authority (LOA) to advance payment to agent or issuance of Request for payment for settlement of claim.



ENGINEERING CLAIM REQUIREMENT
CLAIMS INSTRUCTIONS
  1. Immediately contact or request a relative/guardian/friend to coordinate with your agent, our Head Office Claims Department, or any branch or business center nearest your location to report the accident the soonest possible.
  2. Check the list of documentary requirements below and complete the same for submission to the Company's representative, including those mentioned above.
Checklist of Documentary Requirements Per Type of Claim
A. CONTRACTORS ALL RISK INSURANCE
  1. Photocopy of Insurance Policy with Official Receipt of premium payment;
  2. Duly accomplished Sworn Statement of Claim (to be provided by the adjuster);
  3. Duly accomplished Non-Waiver Agreement (to be provided by the adjuster);
  4. Incident Report;
  5. Weather and rainfall report from the nearest weather station officially issued by the PAGASA (if applicable/required);
  6. Copy of Contract Agreement with Bid Estimates;
  7. Copy of Notice of Award;
  8. Copy of Notice of Commence;
  9. Copies of Business Registration and permit, etc.;
  10. Survey of damages based on standard engineering practices (Plans, PERT CPM, etc.);
  11. Projected Cash Flow of the project;
  12. Detailed computation of value of loss and damage/cost to restore the damaged portion of the property to its original condition before the loss;
  13. Certified copies of recent and previous monthly accomplishment/progress report including back up computation;
  14. Certified copies of recent and previous billing reports;
  15. Supporting documents for the actual cost of repair or replacement of the affected properties, e.g. receipts or invoices;
  16. Clear and annotated pictures immediately taken after the loss;
  17. Pictures of Damage (building, bridge, road, port, etc.);and
  18. Other additional documents that will be requested by the Company, as may be deemed necessary.

SUBMISSION OF DOCUMENTS
A. Receiving Personnel

Claimants may submit their documents to the receiving personnel of the Claims Department. All documents will be stamped with the date of receipt of the documents duly counter-signed by the said receiving personnel.

A claim number will be assigned by the claims personnel (i.e. using the department's claims register logbook) upon encoding of all documents submitted by the assured/claimant.

All submitted documents shall be passed on to the processing personnel for proper evaluation of the claim.


B. Processing Personnel

All submitted claim documents shall be given to the claims examiner for evaluation and processing.



GENERAL PUBLIC LIABILITY CLAIM REQUIREMENT
CLAIMS INSTRUCTIONS
  1. Immediately contact or request a relative/guardian/friend to coordinate with your agent, our Head Office Claims Department, or any branch or business center nearest your location to report the accident the soonest possible.
  2. Check the list of documentary requirements below and complete the same for submission to the Company's representative, including those mentioned above.
Checklist of Documentary Requirements Per Type of Claim
A. THIRD PARTY BODILY INJURY LIABILITY
  1. Photocopy of Insurance Policy with Official receipt of premium payment
  2. Incident Report / Police Report
  3. Original Copy of Medical Receipts
  4. Original copy of Medical Certificate
  5. Doctor's Prescription
  6. Vouchers, If any
  7. Affidavit of Desistance, If any
  8. Proof of Advance Payment, If any

B. THIRD PARTY PROPERTY DAMAGE
Damaged Vehicle
  1. Incident Report / Policy Report
  2. O.R. & C.R
  3. Job Order
  4. Checklist
  5. Repair Invoice / Repair Estimate
  6. Release of Claim
  7. Driver's License ID and Official Receipts
  8. Pictures showing the damages

Damaged Merchandise
  1. Incident Report
  2. Sales Invoice &/or Quotation
  3. Pictures showing the the damaged items
  4. Listing/Inventory of Damage Items with detailed costing
  5. Building Administration Report

C. CASH LOSS/EMPLOYEE DISHONESTY CLAIM
  1. Incident Report &/or Police Report
  2. 201 File of Employee Involved
  3. Memorandum Issued to Involved Employee
  4. Personnel Action against the subject employee
  5. Certificate of Employment
  6. Copy of Store's Passbook with Corresponding Deposit Slips covering the loss
  7. Audit Report
  8. Cash Sales Receipts
  9. Itemized or List of Benefits due to Employee Involved

SUBMISSION OF DOCUMENTS
A. Receiving Personnel
  1. Claimants may submit their documents to the receiving personnel of the Claims Department. All documents will be stamped with the date of receipt of the documents duly counter-signed by the said receiving personnel.
  2. A claim number will be assigned by the claims personnel (i.e. using the department's claims register logbook) upon encoding of all documents submitted by the assured/claimant.
  3. All submitted documents shall be passed on to the processing personnel for proper evaluation of the claim.

B. Processing Personnel

All submitted claim documents shall be given to the claims examiner for evaluation and processing.




FIRE INSURANCE CLAIMS REQUIREMENT CLAIMS INSTRUCTIONS
IMPORTANT NOTE: A Company representative's acceptance and forwarding of the Fire Insurance Claim Form for completion by an assured claimant, should not and cannot be construed as an automatic admission of liability by the Company.
  1. Following the occurrence of a loss and while awaiting for instructions from the Company or its Agent after reporting a loss, the assured is expected and has the primordial obligation to take all reasonable steps to ensure the protectionof any and all salvaged parts, goods or items. Similarly, the debris and traces of a fire should not be removed until the Company's representatives have already had an opportunity to conduct an inspection.
  2. Lodging of claims shall be allowed only within a limited period of time, depending on the specific condition stipulated on the policy. If, for any reason, an extension of said period shall be deemed necessary, obtaining a written permission from the Company's authorized representatives shall be required.
  3. The cause of loss should be disclosed and described as thoroughly and explicitly as possible. Where the cause may (still) be undiscovered, suspicion of arson should also always be disclosed.

Checklist of Documentary Requirements Per Type of Claim
Basic Requirements:
  1. Original Copy of Fire Insurance Policy with Fire Invoice & Official Receipt of premium payment
  2. Original Fire Marshall Accident Report
  3. Original Affidavit of the assured stating the fire incident
  4. Original Barangay certificate stating the fire incident
  5. Photocopy of Publication of Fire Incident (News paper, if any)

A. FOR BUILDING CLAIMS
  1. A Civil Engineer's or Architect's detailed estimate (obtained at the expense of the insured) to place the building in the same state of repair as before the loss. (No contemplated improvements may be included in the estimate and a proper allowance for age and depreciation, etc. must be allowed);
  2. Certified True Copy of Building Permit;
  3. Certified True Copy of Declaration of Property;
  4. Copy of plan of the building or sketch prepared by an engineer/ architect;
  5. Copy of Lease Contract or Agreement, if the insured is not the owner;
  6. Certified true copy of Transfer Certificate of Title (TCT);and
  7. Inventory of Salvage Value

B. FURNITURE AND EQUIPMENT CLAIMS
  1. A detailed list of the articles damaged or destroyed showing the cost / price of each and the date of acquisition;
  2. Copies of all records, invoices, and receipts, if any;
  3. Inventory or list of damaged furniture/s;
  4. Inventory or list of damaged machineries & equipments;and
  5. Picture of damage/s (furniture/s, equipments)

C. GOODS AND MERCHANDISE (STOCK IN TRADE) CLAIMS
  1. Books of accounts, Financial Statement, Purchases and Sales Invoices and all other businesses records;
  2. Certified copies of Income Tax Returns of the Insured for the last two fiscal years;
  3. Latest inventory of merchandise filed with the Bureau of Internal Revenue or any government entity prior to the loss;
  4. A detailed inventory of the articles damaged or destroyed, showing the cost price of each extent of loss, and salvage value, if any, if the risk sustained partial or water damage

A claim on item A,B, C, or all three should be accompanied by an affidavit or statement indicating the following:

  1. Location of the property insured;
  2. Nature of ownership of the property;
  3. Liens and encumbrances of the property, if any;
  4. For Building Claims, year the building was constructed, preferably including a summary of thecost of the original construction;
  5. For Stocks Claims, specific location of other store or warehouse and amount of insurance on stock contained therein, if any;and
  6. Any other additional information regarding the loss, which the Assured may find necessary, or which the Company may also require as a support to the claim

IMPORTANT NOTE: All information asked for in the claims form should be completely provided, including the total value of the property and/or the item/s covered by the policy/ies. A detailed description of each article/item damaged should also be provided including information re its acquisition. (No fields should be left blank.)



MARINE INSURANCE CLAIM REQUIREMENT
CLAIMS INSTRUCTIONS
  1. Immediately contact or request a relative/guardian/friend to coordinate with your agent, our Head Office Claims Department, or any branch or business center nearest your location to report the accident the soonest possible.
  2. Check the list of documentary requirements below and complete the same for submission to the Company's representative, including those mentioned above.
Checklist of Basic Documentary Requirements
A. GOODS AND MERCHANDISE (STOCK IN TRADE) CLAIMS
  1. Photocopy of Marine Hull & Cargo Insurance Policy attached clauses & warranties
  2. Photocopy of Marine Invoice with O.R.
  3. Photocopy of Certificate of ownership of the vessel
  4. Photocopy of Vessel Registry
  5. Photocopy of Coastwise License
  6. Photocopy of Passenger Ship Safety Certificate
  7. Photocopy of Minimum Safe Manning Requirements
  8. Photocopy of Certificate of Compliance
  9. Photocopy of the License of the Captain/Patron
  10. Picture/s of the Vessel
  11. Photocopy of Marina's Comprehensive Report
  12. Original Copy of Affidavit of Marine Protest
  13. Photocopy of Passenger Coasting Manifest (if passenger)
  14. Photocopy of Cargo Coasting Manifest (if cargo)
  15. Photocopy of Oath of Master Covering List of Officers and Members on Coastwise Vessel
  16. Photocopy of Master's Oath safe Departure
  17. Photocopy of Boarding Certifcate
  18. Photocopy of Passnger Boarding Certificate Report (if passenger)
  19. Photocopy of Safety Management System (Shipboard Contingency Plan)
  20. Certifictae of Completion (Officer's Training Coaurse)
  21. Certificate of Completion (Radiotelephony Communication and Radar Observation And Plotting (Major and Minor Patron)
  22. Certiifcate of Completion (Safe Navigation amd Collision Regulation)
  23. Ship Captain Sworn Statement
  24. Original/Duplicate copy of Bill of Lading (for cargo)
  25. Other documents which per your assessment, can help in the Company's evaluation of your claim, and/or which the Company may also require as additional proof, as it may deem necessary to support the claim

SUBMISSION OF DOCUMENTS
A. Receiving Personnel
  1. Claimants may submit their documents to the receiving personnel of the Claims Department. All documents will be stamped with the date of receipt of the documents duly counter-signed by the said receiving personnel.
  2. A claim number will be assigned by the claims personnel (i.e. using the department's claims register logbook) upon encoding of all documents submitted by the assured/claimant.
  3. All submitted documents shall be passed on to the processing personnel for proper evaluation of the claim.

B. Processing Personnel

All submitted claim documents shall be given to the claims examiner for evaluation and processing.



BONDS CLAIM REQUIREMENT

Prepare a written notice detailing the amount of claim and attach all available supporting documents and communications for submission to the Company (see Submission of Documents section below.). / Submit notice of claim with details of the amount and cause of default or reason of claim with supporting documents.


Documentary Requirements:
  1. Photocopy of Bond Proper with Acknowledgment and Indemnity Agreement
  2. Photocopy of Official Receipt of premium payment
  3. Photocopy of Company Profile
  4. Photocopy of Contract of Agreement
  5. Photocopy of DTI or SEC Registration issued to the principal
  6. Photocopy of Business Permit of the principal
  7. Photocopy of License to Operate Business
  8. Progress Report
  9. Photocopy of Latest Proof of Communication between the principal and the Obligee
  10. Pictures of damage project
  11. Loss Estimate

Following the above, the Company (surety) shall advise the Assured (principal) of its position and/or requirements re the claim being filed, by way of any of the following courses of action:

  1. request for additional supporting documents
  2. issuance of an honor or reject claim
  3. request for a conference/dialogue, etc.

SUBMISSION OF DOCUMENTS
A. Receiving Personnel
  1. Claimants may submit their documents to the receiving personnel of the Claims Department. All documents will be stamped with the date of receipt of the documents duly counter-signed by the said receiving personnel.
  2. A claim number will be assigned by the claims personnel (i.e. using the department's claims register logbook) upon encoding of all documents submitted by the assured/claimant.
  3. All submitted documents shall be passed on to the processing personnel for proper evaluation of the claim.

B. Processing Personnel

All submitted claim documents shall be given to the claims examiner for evaluation and processing.




AVIATION INSURANCE CLAIM REQUIREMENT
Claims Instructions

Prepare a written notice detailing the amount of claim and attach all available supporting documents and communications for submission to the Company (see Submission of Documents section below.).

Submit notice of claim with details of the amount and cause of default or reason of claim with supporting documents

Documentary Requirements:
  1. Formal Notice of Claim from the Airline Company;
  2. Photocopy of Aviation Insurance Policy attached clauses & warranties;
  3. Photocopy of Certificate of ownership of the Airline;
  4. Photocopy of Airline Registry;
  5. Photocopy of Airline License;
  6. Photocopy of Airline Safety Certificate;
  7. Photocopy of Certificate of Compliance;
  8. Photocopy of the License of the Airline Pilot;
  9. Picture/s of the Airline before the incident;
  10. Photocopy of ATO's Comprehensive Report;
  11. Original Copy of Affidavit of Airline Company stating the incident;
  12. Photocopy of Passenger Coasting Manifest (if passenger plane);
  13. Photocopy of Cargo Coasting Manifest (if cargo plane);
  14. Photocopy of Oath of Master Covering List of Officers and Members on Plane;
  15. Photocopy of Pilot's Oath Safe Departure;
  16. Photocopy of Boarding Certificate;
  17. Photocopy of Passenger Boarding Certificate Report (if passenger plane);
  18. Certificate of Completion (Pilot's Training Course);
  19. Certificate of Completion (Radiotelephony Communication and Radar Observation and Plotting (Pilot);
  20. Pilot's Sworn Statement (if alive);
  21. Original/Duplicate copy of Airway Bill (for cargo plane);
  22. Other documents which per your assessment, can help in the Company's evaluation of your claim, and/or which the Company may also require as additional proof, as it may deem necessary to support the claim;and
  23. Copy of Reply of Shipping Company /Airline Company

Following the above, the Company shall advise the Assured (principal) of its position and/or requirements re the claim being filed, by way of any of the following courses of action:

  1. request for additional supporting documents;
  2. issuance of an honor or reject claim;
  3. request for a conference/dialogue, etc

SUBMISSION OF DOCUMENTS
A. Receiving Personnel
  1. Claimants may submit their documents to the receiving personnel of the Claims Department. All documents will be stamped with the date of receipt of the documents duly counter-signed by the said receiving personnel./li>
  2. A claim number will be assigned by the claims personnel (i.e. using the department's claims register logbook) upon encoding of all documents submitted by the assured/claimant.
  3. All submitted documents shall be passed on to the processing personnel for proper evaluation of the claim.

B. Processing Personnel

All submitted claim documents shall be given to the claims examiner for evaluation and processing.


Address

20th Floor, BDO Plaza, Paseo de Roxas Avenue near corner Makati Avenue, Barangay Bel-Air, Makati City, Philippines 1200
Trunk Lines: (+632) 822.4000, 822.5000
Mobile Lines: (+63917) 821.8254 [Globe], (+63998) 962.0815 [Smart]
Facsimile: (+632) 891.1200
Email: inquiry@investors-assurance.com